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Marshall Mobile ID UserGuide

Marshall Mobile ID in Apple Wallet and Google Pay

Updated:  June 4, 2020

 

Before Getting Started On Mobile Devices and COVID-19 Changes and Requirements

Due to the pressing matter and troubling times of COVID-19 Marshall University has made some changes to requirements of the Marshall Mobile ID. In order to qualify for the Marshall Mobile ID, the Marshall University ID Office requires that all students and employees must have an picture within our systems on file. Marshall University is now taking future photo submissions and preparing the Marshall Mobile ID over the phone. Below are steps listed for new/incoming students as well as current students. Please find and follow the instructions for your current status. Upon following these guidelines and instructions there are also videos below to help with the process of setting up your Marshall Mobile ID. If you are a new employee or current employee and need to talk about the mobile ID please call the Marshall University Office Directly at, +1 304-696-6843 or email us at campusid@marshall.edu.

For new incoming students:

  1.  In order for the ID Office to take photo submissions a student must be registered for classes first.
  2. After class registration has been completed, Marshall University’s ID Office will send an email out to students through their Marshall University email. The email that is sent will ask students to submit two types of photo images for the Marshall University ID Offices approval.
  3. Marshall University’s ID Office’s required two photo types are a photo of the student themselves and a photo of a federal ID (a driver’s license or a passport.) Please read step 4 and 5 thoroughly as these steps cover the guidelines needed for the photo submissions and their future approval.
  4. All photo submissions made to the Marshall University ID Office through the remote photo submission email must follow these guidelines.
    • Should be cropped to a head shot only.
    • Should be taken against a plain, light background.
    • Must be a color photo.
    • Photo must not use any filters or artificial modifications.
    • Must not include sunglasses or hats.
    • Must be positioned directly facing the camera.
    • Eyes should be open and looking at the camera.
  5. All federal ID photo submissions made to the Marshall University ID Office through the remote photo submission must follow these guidelines.
    • Must be a valid drivers license or passport.
    • Must have all information visible.
    • Federal forms of ID for photo verification must have a valid date and not be expired.
  6. Marshall University’s ID Office will manually approve all photo submissions made through our secure software that sends the emails out.
  7. After approval students should receive and email telling them their photo was approved or denied.
  8. If approval was successful students should call the ID Office at, +1 304-696-6843 or email us at campusid@marshall.edu so that the office can manually enroll students for the Marshall Mobile ID.

For current students:

  1. Current students need to be registered for classes for the upcoming semester.
  2. If you are a current student who would like to enroll for the Marshall Mobile ID please contact the The Marshall ID Office at +1 304-696-6843 or email us at campusid@marshall.edu
  3. If you are a current student and would like to update your Marshall ID photo please contact our office with the information listed in step two.
  4. If you are a current student and you have or have had the Marshall Mobile ID in the past and are having errors or have any questions about adding the Marshall Mobile ID back please contact our office with the information listed in step two.
  5. For all other inquiries regarding your Marshall Mobile ID or your student ID please contact our office with the information listed in step two.

 

How submit a photo for the Marshall Mobile ID Video Tutorial:

 

Marshall Mobile ID Card is available to all currently enrolled students and current employees.  Now you will be able to use your iPhone, Apple Watch, or Android device to conveniently access your Campus ID Card accounts and services by simply holding your mobile devices near the same reader where you use your physical card. For Apple devices you may only add your ID to one iPhone and one Apple Watch through your Apple Wallet. For Android devices, you may only add one ID to Android phone through Google Pay.

Throughout this document, card will refer to a virtual Campus ID Card (Marshall Mobile ID = MMID) for your iPhone, Apple Watch, or Android device.

Contact Information:

Campus Card Office

Drinko Library and Information Technology Center – Room 143

One John Marshall Drive

Business Hours: Monday-Friday, 8 A.M. – 4:30 P.M.

304-696-6843 (MUID)

Email: campusid@marshall.edu

Website: www.marshall.edu/campusid

 

Getting Started with an iPhone and Apple Watch

Campus ID Card in Apple Wallet Requirements
Campus ID Card Account Student confirmed term enrollment for Main Campus.
or
Active employment status
MUNet login account Active status
MU MFA account Active status
iPhone iPhone 7 or iPhone 7+, or later.
Most current iOS version
Apple Watch Apple Watch Series 3 or later.
Most current watchOS
Apple ID Signed into iCloud. If two devices used, both must be signed into same iCloud account.
eAccounts mobile app Loaded from the Apple App Store by searching eAccounts.

 

Getting Started an Android Device

Campus ID Card in Google Pay Requirements
Campus ID Card Account Student confirmed term enrollment for Main Campus.
or
Active employment status
MUNet login account Active status
MU MFA account Active status
Android Version Android 8 (Oreo) or later.
Device Support for NFC The device must support the NFC payment transactions.
Gmail and Google Pay The device must have a Gmail account and Google Pay.
eAccounts mobile app Loaded from Google Play Store by searching eAccounts.

Adding Your Marshall Mobile ID to Apple Wallet on an iPhone

  1. Open eAccounts Mobile App on your iPhone.
  2. Swipe over to the left until you are presented with a “Get Started” button.
  3. Tap “Get Started”
  4. Search for Marshall University in the apps search bar or scroll until you find Marshall University.
  5. Tap Marshall University, you may need to tap twice.
  6. Please sign in with your full MUNet account email, i.e. (username@marshall.edu)
  7. You should be prompted to enter your MUNet Password.
  8. Approve the MFA request.
  9. You can now view your account balances and meal plans.
  10. Tap “Add to Apple Wallet” and select the device if asked.
    • If you have both an iPhone and Apple Watch you will need to add the ID to the iPhone before you add it to your Apple Watch.
  11. On the “Add Card” screen tap “Next” in the upper right corner.
  12. Tap “Agree” on the lower right corner on the Terms and Conditions page.
  13. Wait until the notification at the top of the screen verifies your card has been added to the Wallet and tap “Done” in the upper right corner.
    • After you have added a device, when you go back to the account and meal plan page, the picture icon in the upper right corner now displays your Campus ID Card photo.
  14. Verify your card is in your Apple Wallet:
    • iPhone: To view in your Apple Wallet, tap the dropdown arrow and then tap “View in Wallet”.
    • Apple Watch: Open Watch app on your iPhone -> Select Wallet & Apple Pay -> Select Campus ID Card.
    • Your card in Apple Wallet will default to Express Mode for both iPhone and Watch allowing you to use your card at a reader without a passcode, Touch ID or Face ID.
    • Your card will include your photo, Marshall classification of Student, Faculty or Staff, and any ID Card account balances.
  1. Tapping (…) in the upper right corner of the Marshall Mobile ID in Apple Wallet will display additional information related to your MMID, including any additional account balances not displayed on the front.

Adding your Marshall Mobile ID to an Apple Watch

  1. Repeat steps 1-5 for login to eAccounts Mobile App.
  2. Ensure your second device is signed into the same iCloud account as the first device. From the MMID screen, tap “Add to Apple Wallet”.
  3. On the “Add Card to Wallet” screen tap “Next” in the upper right corner.
  4. Follow the onscreen instructions to complete adding your card.

 

Adding the MMID to your iPhone Video Tutorial:

 

Removing Your Marshall Mobile ID from an Apple Wallet on an iPhone or Apple Watch:

  1. From iPhone:
    1. Navigate to the Wallet app.
    2. Tap (…) in the upper right corner of your MMID.
    3. Scroll to the bottom and select Remove Card.
    4. Eligible cardholders who have not exceeded their device limit can add their MMID back at any time.
  2. From Apple Watch:
    1. Navigate to the Watch app on your iPhone.
    2. Scroll down and select Wallet & Apple Pay.
    3. Tap on MMID.
    4. Scroll to the bottom and select Remove Card.
    5. Eligible cardholders who have not exceeded their device limit can add their MMID back at any time.

Adding your Marshall Mobile ID to an Android smart phone

  1. Make sure your Android device supports NFC:
    1. Note: This setting’s location can vary by device.
    2. Navigate to the settings of your Android device.
    3. In the search bar type “NFC.”
    4. You may need to tap the NFC option if it is available and turn the setting on if it is turned off.
    5. You can also generally find the NFC setting in Connection Settings or Connected Devices.
    6. If you do not see the NFC setting it is possible your device does not support NFC. If this is the case please contact the ID Office.
  2. Download and set up Google Pay:
    1. If your device has Google Pay you will need to open it up at least once and use your primary Gmail account.
    2. If your device does not have Google Pay please follow these steps below.
    3. Navigate to the Google Play Store.
    4. Search Google Pay in the Google Play Store search bar.
    5. Download Google Pay.
    6. When it is finished installing please open Google Pay and run through its setup process.
  3. Downloading and setting up eAccounts:
    1. Navigate to the Google Play Store.
    2. Search for eAccounts in the Google Play search bar.
    3. eAccounts will be an app with a red box and white arrows in the center.
    4. Tap download to get eAccounts.
  4. Adding your Marshall Mobile ID through eAccounts to Google Pay:
    1. You need to have completed all the steps above. If you encounter any errors please contact the ID Office.
    2. Navigate to the eAccounts app that you installed following the instructions above.
    3. Open the app and swipe left until you are presented with a “Get Started” button.
    4. Tap the get started button
    5. Search Marshall in the search bar of the app or scroll until you find Marshall University.
    6. Tap Marshall University, and you may need to tap it again.
    7. Please sign in with your full MUNet account email, i.e. (username@marshall.edu)
    8. You should be prompted to enter your MUNet Password.
    9. Approve the MFA request.
    10. eAccounts should prompt you to add your ID to Google Pay.
    11. If you are not prompted with this message, tap “Add to Gpay” in the black box.
    12. Please allow Google Pay to run through the setup process.
    13. If the card is added properly you should see a preview of the of the card.
    14. It can take up 2 or 3 minutes for the card to finish adding properly. Please allow time for Google Pay to finish the entire process.
    15. When the card is finished adding your image should be within the student ID card.
  5. Verify your ID was added properly:
    1. To view your ID in Google Pay, open the Google Pay app.
    2. Navigate to Passes tab on the menu below or tap the ID black box on the home menu labeled “Campus ID.”
    3. From the ID menu, you should be able to manage the card in Transact eAccounts, view your ID photo, see your ID number and call or email support for any questions.

Adding the MMID to your Android Device Video Tutorial:

 

Removing your Marshall Mobile ID from your Android device:

  1. Navigate to the eAccounts app.
  2. Sign into the eAccounts app again.
  3. Once signed in tap the option that says “More Information.”
  4. Then tap “Remove ID from Google Pay.”
  5. Follow the rest of the procedures.
  6. Open Google Pay to make sure the ID was removed properly.

FAQ’s:

I am not having success adding my Marshall Mobile ID to the Apple Wallet or Google Pay. Who can help me?
How do I verify my iPhone device version?
How do I verify my Android device model?
How do I verify and/or update my iPhone software version?
How do I verify and/or update my Android software version?
How do I verify my Apple Watch device version?
I have questions about Google Pay?
Can I add my MMID to and Android smart watch?
I already have eAccounts mobile app installed so will I need to update?
How do I update the eAccounts mobile app for iOS?
How do I update the eAccounts mobile app for Android?
How many Apple devices can I have active?
How many Android devices can I have active?
Do I still need my physical Campus ID Card?
What happens if I lose any of my Apple devices? If I find it afterwards?
What happens if I lose any of my Android device? If I find it afterwards?
My account balance(s) are not displaying?
Why can’t I double tap my side button with my phone locked like I usually would for Apple Pay to see my account balances?
Why does my Android device need to be awake to use the MMID?
I upgraded my iPhone/Apple Watch and the Marshall Mobile ID did not get added to my Apple Wallet properly. What should I do?
I upgraded my Android device and the Marshall Mobile ID did not get added to Google Pay properly. What should I do?
My country or region does not support Apple Pay. What can I do?
My country or region does not support Google Pay. What can I do?
I have a question not addressed in this document?

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