IT Service Desk Update


Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to to start the process!


Publication Date Published View / Download
Guide:  Faculty & Staff IT Guide 2018 View
Guide:  Faculty & Staff IT Guide 2017 PDF
Guide:  Faculty & Staff IT Guide 2015 PDF
Guide: IT Student Guide August 2018 View
Guide: IT Student Guide August 2017 PDF
Guide:  Student IT Guide November 2015 PDF
Guide:  Student IT Guide 2012 PDF
Marketing:  Did You Know? 2015 View
Marketing:  IT Newsletter 2014 PDF
Marketing:  IT Tech Talk 2015 View
Marketing:  Marshall Magazine – High Technology 2012 PDF
Performance:  IT KPIs 2012 – 2013 PDF
Performance:  IT Projects 2011 – 2012 PDF
Performance:  IT Projects 2010 – 2011 PDF
Performance:  IT Projects 2009 – 2010 PDF
Performance:  IT Projects RoadMap 2016 PDF
Performance:  IT Projects RoadMap 2015 PDF
Presentation:  MUBOG IT Overview Presentations N/A PDF
Projects:  Improving the Marshall University Banner ERP Business Processes 2009 PDF
Report:  Marshall University Broadband Infrastructure Report 2013 PDF
Report:  IT Overview 2012 PDF
Report:  IT Projects Status Report 2014 PDF
Report:  IT Service and KPIs 2012 – 2013 PDF
Report:  IT Strategic Plan 2011 – 2016 PDF
Report:  Online Learning and Libraries Summary N/A PDF


Video Date Published View / Download
IT Forum 2013 – April View
IT Impact Video 2015 View
IT Impact Video 2014 View
WOW Drinko Library & IT Services Video 2013 View
IT Updates / IT Service Providers 2015-current View
IT 90 sec. Video 2011 View

Product White Papers

Education Industry Roundtable
Education Industry Roundtable Focuses on Content Generation and Management
Four Winds
High Marks for IT that Packs Power and Flexibility
Learning the Value of Digital Signage at Marshall University