IT Service Desk Update

 

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

Office 365 Migration Information

The university is migrating all users from an on-prem Exchange server environment to a Microsoft Hosted Exchange Online environment. This migration is being made to combine all users (Students/Faculty/Staff) onto one consistent email platform.

Benefits:

  • Exchange Online is integrated with all other Office 365 products.
  • Consistent platform for all users.
  • Larger mailbox quota (on-prem = 25GB, Exchange Online = 100GB)
  • Increased message size limits (on-prem = 35MB, Exchange Online 25MB – 150MB depending on encryption and mail client used)
  • Additional features such as focused inbox are made available with Exchange Online which are not available on-prem.

Update to the Newest Software Versions

Making sure you have the software versions downloaded and updated on all of your devices will help with an easier transition. If you have questions or need assistance with upgrading to newer software versions, please contact the IT Service Desk.

Windows
Macintosh
Linux
Mobile Devices

Mailbox Migrations

Information Technology is planning to move users by Department.

We are going to adhere to the schedule to migrate those clients who work together and most likely share collaborative features such as Calendars. We expect these migrations to include all mailbox folders, calendar entries, rules, permissions, etc. Some manual cleanup may be necessary depending on each user’s specific setup. The new online address for Office 365 Mail will be outlook.office365.com. The old address outlookweb.marshall.edu will point to the on-premise Exchange until such time as we take that service down. If you have been migrated, you’ll be redirected to the new online address.

After Migration – Begin Support for Mobile Devices

Information Technology is planning to move users by Department.

We are going to adhere to the schedule to migrate those clients who work together and most likely share collaborative features such as Calendars. We expect these migrations to include all mailbox folders, calendar entries, rules, permissions, etc. Some manual cleanup may be necessary depending on each user’s specific setup. The new online address for Office 365 Mail will be outlook.office365.com. The old address outlookweb.marshall.edu will point to the on-premise Exchange until such time as we take that service down. If you have been migrated, you’ll be redirected to the new online address.

Migration Issues/Frequently Asked Questions

Why am I seeing an error popup in Outlook? Why is it popping up multiple times?
Why is Skype For Business continually prompting me to enter Credentials?
My system in NOT sending mail out of my Outbox. What do I do?
My Inbox rules to sort messages from a specific person's email address into a specific folder in my Inbox stopped working.
I keep getting an email bounceback for someone I've emailed before, or someone who normally emails me is getting email bouncebacks?
In Outlook, how do I clear my Autocomplete List?
On the Office 365 site, I don't see the icon for Outlook Mail
Why does my iPhone/iPad keeps prompting me for credentials after migrated to Office 365
How do I access a profile in Outlook that has been disconnected?
Why can't I see another user's shared calendar that I could see before?
Why is Outlook prompting me for credentials to access OTHER user's shared calendar's
What is the Server Information to connect my client to my Office 365 Mailbox if it doesn't work automatically?
Users can't see my calendar, or I can't see theirs?

For General Issues and FAQs about email Accounts please visit: https://www.marshall.edu/it/office365/

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

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