[Service Upgrade]: Barracuda Essentials

Marshall University Information Technology is applying a major upgrade to the email firewall service, called Barracuda Essentials, on Sunday, May 19, 2019. Barracuda Essentials provides advanced protection against fraudulent email for both Faculty/Staff email (on-premise Exchange) and Student email (Office365). It also provides security for outgoing mail to external sources, assisting in the discovery and remediation of internal, compromised accounts. MUNet account-holders will have access to a self-service interface, allowing them to view and search for messages that have been blocked or quarantined.

For more information on the benefits of this upgrade and frequently asked questions, please visit hwww.marshall.edu/it/email-security.

  • When will this occur?
    The upgrade is scheduled during the maintenance window on Sunday, May 19.
  • Who does this affect?
    All Marshall University mailboxes will be protected by Barracuda Essentials, including faculty/staff email (on-premise Exchange) and student email (Office365).
  • What do I need to do?
    No action needs to be taken on your part. Just keep an eye out for Barracuda Essentials quarantine notifications. They will have a different appearance than the former Barracuda Spam Firewall quarantine notifications, though they will have the same function.
  • What will the new Quarantine Notifications look like?
    The new Quarantine Notifications will come from quarantine@ess.barracuda.com with the Subject “Barracuda Email Security Service Quarantine Notification.”

 

    • Below is a screenshot of what a Quarantine Notification will look like in Microsoft Outlook:

Please contact the IT Service Desk via chat at www.marshall.edu/it, phone 304-696-3200, email itservicedesk@marshall.edu, or in person on the first floor of Drinko Library and Information Center if you need technical assistance.


IT Maintenance – SharePoint Server

Tonight, Monday, May 6, 2019, our SharePoint server, inside.marshall.edu, will be offline between 9:00 p.m. and 11:00 p.m. for unexpected maintenance. During this time users will not be able to connect to those sites. If you have questions or concerns, please contact the IT Service Desk. You will also be able to follow the progress on our https://itservicestatus.marshall.edu page.


[Action Required]: Multi-Factor Authentication

Thursday, May 16th, 2019:  Update for Banner Users – [Action Required]

This coming Sunday morning, May 19th, 2019,  during the scheduled maintenance window, Enterprise Applications will be enabling Multi-Factor Authentication (MFA) on Banner 9.

If you have already enrolled in MFA, you will be prompted to enter your full Marshall University email address to begin the MFA authorization process.


Wednesday, May 1st, 2019:  [Action Required] – Multi-Factor Authentication

As we announced on January 25th, Marshall University Information Technology will be enabling Multi-Factor Authentication (MFA).  All Marshall employees will be REQUIRED to enroll for MFA by May 14th, 2019.

Officially starting today Wednesday, May 1st, 2019 ALL MU employees will be REQUIRED to enroll for MFA.  When you log in to any service requiring MFA beginning today, you will get a message similar to this:

‘Your organization requires more information…’ screen during your next logon.

 

 

Who does this affect?  All Marshall University students, faculty and staff.

 

What does it affect?  Faculty and Staff will currently be able to use enhanced protection with their Banner access, VPN, and Office 365 services like OneDrive.  Their access to Exchange e-mail and remote access logons will be enabled in the near future.  A list of services and expected implementation dates are available on our website www.marshall.edu/mfa.

 

 

Why should I use multi-factor authentication?

It’s the right thing to do to protect institutional data, protecting personal information, student data, employee data, and financial data from being compromised as well as minimize disruption and abuse of campus technology resources.  Increasingly in the past year, cyber-criminals have targeted higher education institutions by using stolen credentials to file fraudulent tax returns, hijack employee direct-deposit transactions, and use institutional e-mail accounts to send an ever-changing stream of phishing scams.  Two-factor authentication minimizes this type of fraud as you are notified and required to verify logins to your account.

Marshall University also contracts with auditing firms like Clifton Larson Allen (CLA) and Ernst and Young (EY) to conduct our annual Financial/Financial Aid compliance audits.  Review of IT processes and procedures is a component of these audits in which password security and proper access to sensitive information is scrutinized and assessed for following IT best practices.  The Banner Oversight Committee has reviewed and approved this plan to keep Marshall University in compliance with said audits.

How do I do it?

The most convenient and recommended method is to download the Microsoft Authenticator app on your smart phone.

You can visit www.marshall.edu/mfa for step-by-step instructions.

How do I approve a sign-in request for 30 Days?
When you connect from off-campus, your device or application will still generate a MFA verification prompt, but you should be provided a check-box option to ‘[ ] Don’t ask again for 30 days’.  We recommend selecting this option only when using a trusted device; you should not select this when using a shared public computer.

What if I can’t do MFA?

If you don’t have a smart phone there are alternatives to authenticate using MFA.  Please check www.marshall.edu/it/mfa for those options.

When do I need to complete this by?

TODAY!  It’s simple and easy and the sooner the better.  You’ll have a 14 day opt-in window. Contact our IT Service Desk (info below) if you need assistance.

Where can I find additional information and access training?

Additional information can be found at www.marshall.edu/it/mfa and training sessions for groups can be scheduled by emailing it_training@marshall.edu.

Additional info:  A recent change to the Marshall Multi-Factor Authentication (MFA) system currently suppresses verification requests when you are connected via the campus network.  This change bypasses the need to verify your on-campus logons to MFA enabled services for the time being.

Engage with IT for additional updates
The Marshall IT team is continuing to prepare other campus services to use MFA to protect both University and personal data by securing logons with your MUNet account credentials. Be sure check for upcoming MFA service updates via the main IT website www.marshall.edu/it  or  connect with us on social media www.marshall.edu/it/engage.

Please contact the IT Service Desk via chat at www.marshall.edu/it, phone 304-696-3200, email itservicedesk@marshall.edu, or in person on the first floor of Drinko Library and Information Center.

 

 


[UCF Update]: Updating Windows 10 image and software requests

Information Technology is currently developing and will be deploying an updated version of the Windows 10 image to all public University Computing Facility (UCF) sites beginning June 15th, 2019. UCF sites are centrally managed computing facilities where students can find a computer workstation with standardized software (Drinko Library, SH 532, CH 330/332, HH 444).

 

A new image means new requests for software and new submissions of licenses. Please submit your requests to Gary Hall (hallgd@marshall.edu) as soon as possible and no later than June 1st, 2019.  Keep in mind, all software must be Windows 10 compliant and must be accompanied by a valid license agreement. For quality assurance purposes we ask that you also test your requested software in a UCF Lab prior to classes beginning. If you feel you would like to become more familiar with Windows 10, there are a variety of helpful videos available from Lynda Campus: http://lynda.marshall.edu/.

 

The following software will be on the UCF image without need for a request:

 

  • Adobe Creative Cloud Suite 2019
  • Acrobat Reader DC
  • Adobe Photoshop Elements 2018
  • Adobe Premier Elements 2018
  • ArcGIS 10.6
  • Audacity
  • Microsoft Mathematics
  • Microsoft O365 (v1808) excluding Groove.exe and Outlook
  • Microsoft Project 2019
  • Microsoft Visio 2019
  • Microsoft Visual Studio 2017
  • Internet Explorer
  • Google Chrome
  • Firefox
  • GMetrix
  • Jasperactive
  • Google Earth Pro
  • Notepad++
  • WordPad
  • Lockdown Browser 2 Lab edition
  • AutoCAD 2015
  • Autodesk Inventor 2015
  • DWG TrueView 2015
  • Netbeans 8.2
  • EndNote
  • Stellarium
  • 7zip
  • BlueJ
  • EpiInfo
  • SAS 9.4
  • JMP 13
  • IBM SPSS 25
  • MATLAB 2018a
  • Wolfram Mathematica 11.3
  • VLC Player

These programs (as well as the software listed above) are included only in classrooms managed by the TECI team and IT Facilities:

  • TechSmith Relay
  • Ensemble Anthem Pro
  • SMART/WACOM digital ink software

 

Again, if you have any questions or if you would like to submit a request, you may contact Gary Hall via email at hallgd@marshall.edu or by calling 696-6102.


Marshall Mobile ID

Marshall University Information Technology is excited to announce the launch of Marshall Mobile ID. Faculty, staff and students are now able to add Marshall ID cards to Apple Wallet, and use an iPhone  or Apple Watch to access campus buildings, purchase meals and more.

You can now leave your physical wallet behind and get around campus with just your Apple devices. By simply placing your iPhone and Apple Watch near a reader where physical student IDs are accepted, you can enter residence halls, libraries and the Rec Center, buy lunch, make purchases at the university bookstore and vending machines, print documents and more.

Marshall Mobile ID in Apple Wallet is not only convenient, it also provides an extra level of security as you no longer have to worry about misplacing your Marshall ID card. School credentials are also protected by two-factor authentication.

Marshall Mobile ID in Apple Wallet works with iPhone 6s and later, and Apple Watch Series 1 and later. The latest version of iOS is also required for use. For more information visit www.marshall.edu/it/mobile-id or contact the Campus Card Office at 304-696-6843 or campusid@marshall.edu.

To utilize the Marshall Mobile ID please ensure the following:

  1. You’ve enrolled in Multi-Factor Authentication (MFA)
  2. Your devices are updated with the most current versions of iOS and watchOS
  3. You’ve downloaded the Blackboard Transact E-Accounts app and signed in using your MUNet username and password

 

Once the above are confirmed please visit the Campus ID Office in Drinko Library on the first floor with your device

between 8 a.m. and 5 p.m., Monday through Friday.

 

Other Related News:

https://apnews.com/38d950d8c190448388e71e6d14f562b1

Marshall offers Marshall ID cards on iPhone and Apple Watch; first in West Virginia and one of the first in the US


AIDE Conference

The 12th Annual Appalachia Institute of Digital Evidence conference will take place on the Marshall University Huntington Campus April 16-19, 2019.   Find out more information by visiting www.marshall.edu/ce/aide.


Multi-Factor Enrollmenr Required April 8th

As we announced on January 25th, Marshall University Information Technology will be enabling Multi-Factor Authentication (MFA) for all current students.  Our initial deadline was March 31st, but allowed ample time for student after returning from Spring Break to enroll for MFA.  Officially starting Monday, April 8th, 2019 all students will be REQUIRED to enroll for MFA.  When you log in to any service requiring MFA after Monday you will get a message similar to this:
 
‘Your organization requires more information…’ screen during your next logon.
 
 
Who does this affect?  All Marshall University students, faculty and staff will be able to use multi-factor authentication (MFA).
 
What does it affect?  Office 365 services – e.g. @live.marshall.edu email, OneDrive, Office 365 applications, etc. Faculty and Staff will currently be able to use enhanced protection with their Office 365 services like OneDrive.  Their access to Banner, Exchange e-mail, and remote access logons will be enabled in the near future.  A list of services and expected implementation dates are available on our website www.marshall.edu/mfa.
 
Why should I use multi-factor authentication?
It’s the right thing to do to protect student data (like financial aid) from being compromised as well as minimize disruption and abuse of campus technology resources.  Increasingly in the past year, cyber-criminals have targeted higher education institutions by using stolen credentials to file fraudulent tax returns, hijack employee direct-deposit transactions, and use institutional e-mail accounts to send an ever-changing stream of phishing scams.  Two-factor authentication minimizes this type of fraud as you are notified and required to verify logins to your account.
 
 
As most of you have witnessed, there is a marked increase in phishing scams, malicious software, and compromised passwords which pose an immediate risk to your privacy and the security of University data.  In response, the University is enabling multi-factor authentication to a number of key services that use the Marshall University Network (MUNet) logon account for single-sign-on.  Below are a list of frequently asked questions to help ease you into this transition.
 
How do I do it?
You can visit www.marshall.edu/mfa for step-by-step instructions.
How do I approve a sign-in request for 30 Days?
When you connect from off-campus, your device or application will still generate a MFA verification prompt, but you should be provided a check-box option to ‘[ ] Don’t ask again for 30 days’.  We recommend selecting this option only when using a trusted device; you should not select this when using a shared public computer.
What are the benefits?
MFA is essential to help safeguard access to critical systems or systems storing sensitive and research data.  MFA provides much stronger assurance that your information is only accessible to the intended people, and that MU’s systems and services remain highly available for students, faculty, and staff.

 

  • Helps you to Lock Down your Login!
  • Reduces the likelihood you’ll be the next victim.
  • Adds an additional layer of security to your account.
  • Even if your password is compromised they’ll need your second “factor” to get in.

 

 
When do I need to complete this by?
TODAY!  Contact our IT Service Desk (info below) if you need assistance.  Look for pop-up tables around campus in the next two weeks to help you too.
 
Where can I find additional information and access training?
Additional information can be found at www.marshall.edu/it/mfa and training sessions for groups can be scheduled by emailing it_training@marshall.edu
 
Additional info:  A recent change to the Marshall Multi-Factor Authentication (MFA) system currently suppresses verification requests when you are connected via the campus network.  This change bypasses the need to verify your on-campus logons to MFA enabled services for the time being.h