MU Alert Test – Spring 2018

Marshall University will be conducting a test of the MU Alert emergency messaging system on Wednesday, January 24, 2018 at 10 a.m.. This is an opt-in service available to MU community members. Subscribers are asked to be sure they receive a message by noon on Wednesday, and if necessary update their contact information via the myMU interface. If the information is correct and no message was received, please email mualert@marshall.edu with details on which method (text, email, and/or voice) did not work and the details for each pertinent method. Please sign up or update your information prior to 5:00 p.m. on Tuesday, January 23rd to be included on the test.

Additional information is available on the MU Alert website.


Tech-Up – Spring 2018

All students, faculty and staff are welcome to attend a Tech-up Open House at Drinko Library & Information Center on the Huntington campus.

Scheduled dates are:

Wednesday, January 3, 2018, from 4:30 to 6:30 p.m. (DL 138)

Wednesday, January 10, 2018, from 4:30 to 6:30 p.m. (DL 138)

Students, faculty and staff are invited to attend a Tech-up Open House Wednesday, January 3 or Wednesday, January 10 from 4:30 to 6:30 p.m. in Drinko Library 138 on the Huntington campus.

Brush up on your technology skills in navigating the library’s electronic resources and services and using Blackboard through MUOnLine. IT staff will be on-hand to provide an overview of myMU and assist with other computer or wireless questions.

Learn tips and tricks to help you hit the ground running with research and writing support; accessing online librarians and guides; and maximizing e-books and e-journals. Basic Blackboard tools and utilizing the free 24/7 Blackboard tech support service will also be covered. Refreshments and door prizes will be provided.

“Tech Up” was created in response to a request by a Marshall University student. Originally developed for nontraditional students, Tech Up has one purpose—to help all students succeed at Marshall by being technologically up to speed by the time they take their first course.

Students can also self-enroll in the online version of Tech Up through MU OnLine/ Blackboard. Log in, click on the Organization tab, search for “Technology & Non-Traditional Students,” Enroll.

For additional information, visit our TechUp page or contact Tiffany Bowes, bowes1@marshall.edu or call 304-696-4801.


Use Eduroam for secure WiFi at participating institutions when traveling

Marshall University’s Information Technology Department’s continued partnership with Eduroam, a WiFi authentication service, allows Marshall students, faculty and staff to access wireless networks from other participating institutions while they are off-campus.  Eduroam is available at more than 12,000 locations worldwide, including more than 450 colleges and universities. In addition, it provides high speed roaming to over 69 countries.  If you are a student, faculty or staff member who will be traveling over winter break, keep this available service in mind and log into Eduroam at a participating campus near you and have access to a secure WiFi network.

Students, faculty, and staff can use their Marshall University email address and password to access the network. Just as members of Marshall’s community can take advantage of this opportunity while away from campus, individuals visiting Marshall University from a partner Eduroam institution can access WiFi connection without requesting “MU guest “credentials.

For more information visit eduroam-U.S. website or http://www.marshall.edu/it/services/researchcomputing/eduroam/ contact the IT Service Desk.

-Kristin Salustro, MUIT Marketing Intern

 


MUIT Interns participate in WV Makes Festival

 

West Virginia Makes Festival- October 6th, 2017

The Robert C. Byrd Institute (RBCI) will be hosting this year’s Fourth Annual West Virginia Makes Festival on Marshall University’s Memorial Student Center Plaza, from 9 a.m. to 2 p.m., this Friday, October 6th, 2017.  This Festival is a celebration of the ingenuity and creativity of makers statewide as well as initiators closer to home.   Marshall University’s Information Technology division will be represented by students in our intern program.

There will be interactive demonstrations given by the interns, including an IT Service Desk queue manager, digital signage providing information on access to available lab computers, cognitive facial recognition, wifi router installation project, and the primer of the IT Chatbot Assistant.  The IT Service desk will soon be able to access MU students’ basic information allowing them to sign in and schedule appointments by simply tapping their MUID.  Visitors to the Drinko Library and Information Center will now be able to track the availability of computers in the building, allowing students to see which devices are accessible on each floor of the library.  A new facial recognition system will be implemented in Drinko to improve security and monitor access to restricted rooms.  In addition, the Marshall website will be premiering an IT Chatbot Assistant to help assist students and staff with various troubleshooting scenarios.

Click for further information on the WV Makes Festival.

Additional information regarding the MUIT TIER Lab and how to become an intern.

Marshall University Information Technology Contact: crystal.stewart@marshall.edu.

-Kristin Salustro, MUIT Marketing Intern


New Wi-Fi Install Schedule for Residence Halls

Housing and Residence Life is currently working with Marshall University Information Technology (IT) in an effort to expand and strengthen the Wi-Fi coverage in the residence halls.  We have ordered new equipment, which we will begin installing in student rooms later this month.  This equipment will provide each residence hall room with its own in-room Wi-Fi access point. This is in an effort to ensure that each room on campus has a strong and stable connection.  While we had hoped that the in-room Wi-Fi access points would be delivered on-campus over the summer and installed before you arrived, they were unfortunately on backorder from the manufacturer due to their increased demand nationally.  We are excited to say that the in-room access points have just arrived on-campus and are ready to be installed.

Each access point is a small box that will be connected to an Ethernet port that already exists in your room.  The access point will provide you with wireless access and at the bottom of it, there will be three ports for any wired device that you need to connect directly to the Ethernet port. IT will begin work on installing the equipment into rooms over the next two months.  We ask you to be patient as the IT team installs the access points because it will take some time for the units to be configured and installed in each room.

Housing and Residence Life has worked with IT to develop a timeline for the installation.  Please see the information below regarding the dates and times, we will be working in your building.  You are not required to be in your room during the installation process.  We will have a member of the Housing and Residence Life team escorting the IT staff who will make sure that your room is left in the conditions we found it and secure.

In preparation for the installation, we ask that during your building’s time frame that you please move any furniture and/or personal belongings away from your Ethernet port.  This includes anything above or below the port, including wall hangings.  We also ask that you unplug any items from the Ethernet port during the time-frames as well. This will allow IT to quickly complete the work in your room. 

 

Building Date Time Notes
Wellman (2nd and 1st floors) 9/11/17-9/12/17 10am-3:30pm Start on 2nd and work down to 1st
Willis 9/13/17-9/18/17 10am-3:30pm Start on 4th and work down to 1st  (No work completed on 9/16 or 9/17)
Haymaker 9/19/17-9/22/17 10am-3:30pm Start on 4th and work down to 1st
Twin Towers East 9/18/17-9/21/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Twin Towers West 9/25/17-9/28/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Gibson 10/9/17-10/12/17 10am-11:30am and 1:30pm-3:00pm Start on 4th floor and work down to 1st
Wellman (4th and 3rd floors) 10/16/17-10/19/17 10am-11:30am and 1:30pm-3:00pm 4th and 3rd floors
Buskirk 10/23/17-10/27/17 10am-11:30am and 1:30pm-3:00pm Start on 6th floor and work down to 1st
Holderby 10/30/17-11/2/17 10am-11:30am and 1:30pm-3:00pm Start on 9th and work down to 5th
Holderby 11/6/17-11/9/17 10am-11:30am and 1:30pm-3:00pm Start on 4th and work down to 1st

 

We do not expect there to be any building internet outages during the installation of the equipment other than the potential momentary drop in connection while your access point is being installed.  After installation, you will still connect to the Wi-Fi though Marshall like before.

If you have any questions, please contact Housing and Residence Life at 304-696-6765.

(email originally sent from HRL on 9/8/17)


Information Technology, Libraries and Online Learning to host Tech Up sessions August 17 and 30

Students, faculty and staff are invited to attend a Tech-up Open House Thursday, August 17 from 4 to 6 p.m. or Wednesday, August 30 from 5 to 7 p.m. in Drinko Library 138 on the Huntington campus.

Brush up on your technology skills in navigating the library’s electronic resources and services and using Blackboard through MUOnLine. IT staff will be on-hand to provide an overview of myMU and assist with other computer or wireless questions.

Learn tips and tricks to help you hit the ground running with research and writing support; accessing online librarians and guides; and maximizing e-books and e-journals. Basic Blackboard tools and utilizing the free 24/7 Blackboard tech support service will also be covered. Refreshments and door prizes will be provided.

 

 

“Tech Up” was created in response to a request by a Marshall University student. Originally developed for nontraditional students, Tech Up has one purpose—to help all students succeed at Marshall by being technologically up to speed by the time they take their first course.

Students can also self-enroll in the online version of Tech Up through MU OnLine/ Blackboard. Log in, click on the Organization tab, search for “Technology & Non-Traditional Students,” Enroll.

For additional information, contact Tiffany Bowes at bowes1@marshall.edu or 304-696-4801.


Recommended Hardware & Educational Discounts

Hey, students!

Are you looking to buy a new computer before the Fall semester starts? Look no further! Our Recommended Hardware site gives you all the details on a brand new desktop/laptop/tablet that will help you succeed.  Our minimum recommendations should get you through the four years of your college career.

To view this list, click here: Recommended Hardware

Do you know, for sure, that you want a new laptop or desktop, but you don’t know what brand to buy? Check out our great deal going on right now with Dell! By using your Marshall email address, you are eligible to receive an educational discount on brand new Dell laptops. This deal is only going on until the end of July, so check it out quick!

To check out the deal, follow this link: Educational Discounts

To check out the deal directly on Dell’s website, click here: Dell

 


Welcome Class of 2021!

Welcome to the Marshall University class of 2021!  The IT staff would like to welcome you to campus during your orientation sessions and once you’re on campus attending class or learning at a distance.  Information Technology has provided students with a Tech Tips sheet for student success that you will receive in our orientation packet.  If you need to find it again simply click on the image below:

Tech Tips for Student Success

Here’s a few tips to get you started.


MUNet ID

A MUNet ID is simply our term for your username at Marshall.
Why do I need a MUNet ID?

  • You will need MUNet ID during your transition to Marshall and to function as a student.
  • When you become a Marshall student, your MUNet ID will be assigned.  This will also be your username for your Marshall email.
  • A MUNet ID is the only way to gain access to myMU, your personal portal to Marshall resources including registering for classes, viewing financial aid status, checking email, accessing online course content, and much more.
GET YOUR MUNet ID

Access Your EmailCONNECT to myMU

Connect to WiFi

CONNECT to MU WiFi

Be a Good WiFi Citizen

Learn More

Click the image to access instructions to install Antivirus on your computer.


Plan for Emergencies

Marshall University Emergency Messaging System (MU Alert) is one of several elements of the Marshall University Emergency Notification System. The MU Alert system allows Marshall University to quickly communicate health and safety-related emergency information through a combination of various communication methods. In the event that information needs to be communicated to students and staff immediately, Marshall University will use several information delivery methods to make sure the pertinent information reaches you.
MU Alert will be used solely for the purpose of alerting the Marshall University community in an emergency. These emergency notices can be delivered via phone calls, text messages to mobile devices, and e-mail. All students, faculty, and staff can manage their own contact information and choose the contact methods that they prefer.
SIGN UP for MU Alert


More on How Do I…

Visit our IT Service desk page for access to do-it-yourself help or technical assistance is available in-person, on the telephone, or online via email and live chat.  Some of the more common visits to the service desk include assistance with Username/Password issues, connecting to MU_WiFi, setting up email on mobile devices, and downloading software.


 



Welcome Class of 2020!

Welcome to the Marshall University class of 2020!  The IT staff would like to welcome you to campus during your orientation sessions.  Information Technology has provided students with a Tech Tips sheet for student success that you will receive during your orientation sessions.  If you need to find it again simply click on the image below:

Marco's Tech Tips for Student Success

 

 

 

 

 

 

 

 

If you need assistance be sure to visit the IT Service Desk located in the Drinko Library (we’re #32 on the campus map).  Have a great visit, and we’ll see you in the fall!