IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

Tech Tips

Have you…

1. Checked that your computer meets our recommendations?

Get recommendations on new hardware purchases.

2. Installed antivirus software on your machine?

The MU Information Security office strongly recommends using antivirus software and keeping operating systems up-to-date. Symantec Endpoint Protection (SEP) is an antivirus software solution offered to all Marshall students at no additional charge. Better safe than sorry!

3. Downloaded Office 365?

Students can install the latest version of Office on up to 5 PCs or Macs and on other mobile devices including Android, iPad, and Windows tablets. It includes 1TB of OneDrive Storage.

4. Logged into myMU?

To access the myMU portal, visit

5. Changed your password?

6. Connected using your MUNet login?

Sign into the computers on campus, the wireless network, myMU, MUOnline and MUNet all with one single sign-on ID. For more information on single sign-on:

7. Signed up for MUAlert?

You’ll only receive emergency alerts from our MUAlert Emergency Notification System including when school is closed. Sign up using the MUAlert Icon on the Quick Links panel in myMU.

8. Downloaded the MUMobile app?

You can access resources on the go using the MUMobile app. More info at Free download available in the App Store and Google Play.

9. Checked your email yet?

Once you’ve logged into myMU you can check your email. You should check your mail at least 3 times a day to stay on top of important information. Also available on mobile devices. Find out more at

10. Checked out Lynda Campus? or downloaded the mobile app? is a leading online learning company that helps anyone learn business, software, technology and creative skills. As a Marshall student you get this at no additional charge.

11. Accessed printers and copiers at a low price and free scanning?

You can add money to your ID card for printing and copies, or save a tree and scan.

12. Downloaded other software at no additional charge?

Software such as MATLab, Mathmatica, SAS, and SPSS to name a few, are available to you at no cost.