New Faculty Computer Deployment

ATTENTION NEW FACULTY:

The computers for all new faculty have been ordered and are beginning to arrive on campus.  For those new members of the faculty in tenure track positions who are already on campus, we’ll begin deployment to you Thursday July 27th .  The IT Service Desk will be reaching out to you to schedule the setup of your new computer.  Since you’re new to the university, we may not have your preferred contact method in our system and would encourage you to contact the service desk to schedule a convenient time for installation.

You can contact the Service Desk any of the following ways:

Live Chat:            www.marshall.edu/it

Telephone:         (304)696-3200

Email:                    ITServiceDesk@marshall.edu

 


Welcome Class of 2021!

Welcome to the Marshall University class of 2021!  The IT staff would like to welcome you to campus during your orientation sessions and once you’re on campus attending class or learning at a distance.  Information Technology has provided students with a Tech Tips sheet for student success that you will receive in our orientation packet.  If you need to find it again simply click on the image below:

Tech Tips for Student Success

Here’s a few tips to get you started.


MUNet ID

A MUNet ID is simply our term for your username at Marshall.
Why do I need a MUNet ID?

  • You will need MUNet ID during your transition to Marshall and to function as a student.
  • When you become a Marshall student, your MUNet ID will be assigned.  This will also be your username for your Marshall email.
  • A MUNet ID is the only way to gain access to myMU, your personal portal to Marshall resources including registering for classes, viewing financial aid status, checking email, accessing online course content, and much more.
GET YOUR MUNet ID

Access Your EmailCONNECT to myMU

Connect to WiFi

CONNECT to MU WiFi

Be a Good WiFi Citizen

Learn More

Click the image to access instructions to install Antivirus on your computer.


Plan for Emergencies

Marshall University Emergency Messaging System (MU Alert) is one of several elements of the Marshall University Emergency Notification System. The MU Alert system allows Marshall University to quickly communicate health and safety-related emergency information through a combination of various communication methods. In the event that information needs to be communicated to students and staff immediately, Marshall University will use several information delivery methods to make sure the pertinent information reaches you.
MU Alert will be used solely for the purpose of alerting the Marshall University community in an emergency. These emergency notices can be delivered via phone calls, text messages to mobile devices, and e-mail. All students, faculty, and staff can manage their own contact information and choose the contact methods that they prefer.
SIGN UP for MU Alert


More on How Do I…

Visit our IT Service desk page for access to do-it-yourself help or technical assistance is available in-person, on the telephone, or online via email and live chat.  Some of the more common visits to the service desk include assistance with Username/Password issues, connecting to MU_WiFi, setting up email on mobile devices, and downloading software.


 



Technology survey available through April 14

Marshall University is collaborating with the EDUCAUSE Center for Analysis and Research (ECAR) to engage in the Annual Study of Students and Information Technology. Current undergraduate students and faculty members are invited to participate in the ECAR Technology Surveys.

Marshall is dedicated to improving student and faculty experiences with information technology in higher education. The results of these surveys are very important to the university and will help determine future technology direction. Participation in the study is voluntary and responses are completely confidential.

After completing the anonymous survey, participants can elect to enter their e-mail addresses into a drawing for a chance to win a $50 or $100 Amazon.com gift certificate. Participants will only be contacted by EDUCAUSE if they are randomly selected to receive a gift card. All contact information will be kept confidential.

The 2017 surveys are available through April 14, 2017 at www.marshall.edu/it/ecar. For additional information, please contact Crystal Stewart by phone at 304-696-2970 or by e-mail at  crystal.stewart@marshall.edu.

 


MU Alert System Test – January 25, 2017

Marshall University will be conducting a test of the MU Alert emergency messaging system on Wednesday, January 25, 2017.  This is an opt-in service available to MU community members.  Subscribers are asked to be sure they receive a message by noon on Wednesday, and if necessary update their contact information via the myMU interface.  If the information is correct and no message was received, please email mualert@marshall.edu with details on which method (text, email, and/or voice) did not work and the details for each pertinent method.  Please sign up or update your information prior to 5:00 p.m. on Tuesday, January 24th to be included on the test.

Additional information is available on the MU Alert website.

1502_mualert_digitalslide2017

Changes to MU Email Lists

On January 15th, 2017, MU Information Technology will be eliminating the self-service feature for creating/managing group aliases and vanity email addresses.  These features, (group aliases and vanity addresses) are being migrated to our Exchange Server environment.   Existing group aliases are being converted to Exchange distribution groups and will continue to function.   Beginning on 1/15/17, all future requests or changes to vanity addresses or group aliases will need to go through the IT Service Desk to have a request ticket created in our FootPrints system.

If you require further assistance, please contact the IT Service Desk:

304.696.3200   (Huntington)
304.746.1969   (Charleston)
itservicedesk@marshall.edu


IT Upgrade: WiFi (Requires Action for All Users)

Over the holiday break the IT Infrastructure Communications Team began upgrading the Wireless LAN Controllers and the radius authentication servers.  Those upgrades were completed early this morning.  Due to the nature of our authentication protocols you will now have to “accept” a new security certificate to connect to the WiFi network.  During this upgrade the security certificates on the radius servers were moved to our InCommon provider.  Although each device connects differently; the iOS (iPhone and iPad) certificate should look like this other devices will have similar notices:

apple-trust

 

 

 

 

If this message does not appear and you are unable to connect to the wireless network, you may need to turn off wireless on your device and turn it back on to re-establish the connection to your device.  If it still fails, you can try “forgetting” the network from your device and re-connecting.

Detailed instructions for connecting a device to the wireless network can be found at: www.marshall.edu/wifi .

Please check your cellular/wireless mobile devices to avoid unwanted data usage over the cell network.

If you require further assistance, please contact the IT Service Desk:

304.696.3200   (Huntington)
304.746.1969   (Charleston)
itservicedesk@marshall.edu