Technology survey available through April 14

Marshall University is collaborating with the EDUCAUSE Center for Analysis and Research (ECAR) to engage in the Annual Study of Students and Information Technology. Current undergraduate students and faculty members are invited to participate in the ECAR Technology Surveys.

Marshall is dedicated to improving student and faculty experiences with information technology in higher education. The results of these surveys are very important to the university and will help determine future technology direction. Participation in the study is voluntary and responses are completely confidential.

After completing the anonymous survey, participants can elect to enter their e-mail addresses into a drawing for a chance to win a $50 or $100 gift certificate. Participants will only be contacted by EDUCAUSE if they are randomly selected to receive a gift card. All contact information will be kept confidential.

The 2017 surveys are available through April 14, 2017 at For additional information, please contact Crystal Stewart by phone at 304-696-2970 or by e-mail at


MU Alert System Test – January 25, 2017

Marshall University will be conducting a test of the MU Alert emergency messaging system on Wednesday, January 25, 2017.  This is an opt-in service available to MU community members.  Subscribers are asked to be sure they receive a message by noon on Wednesday, and if necessary update their contact information via the myMU interface.  If the information is correct and no message was received, please email with details on which method (text, email, and/or voice) did not work and the details for each pertinent method.  Please sign up or update your information prior to 5:00 p.m. on Tuesday, January 24th to be included on the test.

Additional information is available on the MU Alert website.


Changes to MU Email Lists

On January 15th, 2017, MU Information Technology will be eliminating the self-service feature for creating/managing group aliases and vanity email addresses.  These features, (group aliases and vanity addresses) are being migrated to our Exchange Server environment.   Existing group aliases are being converted to Exchange distribution groups and will continue to function.   Beginning on 1/15/17, all future requests or changes to vanity addresses or group aliases will need to go through the IT Service Desk to have a request ticket created in our FootPrints system.

If you require further assistance, please contact the IT Service Desk:

304.696.3200   (Huntington)
304.746.1969   (Charleston)

IT Upgrade: WiFi (Requires Action for All Users)

Over the holiday break the IT Infrastructure Communications Team began upgrading the Wireless LAN Controllers and the radius authentication servers.  Those upgrades were completed early this morning.  Due to the nature of our authentication protocols you will now have to “accept” a new security certificate to connect to the WiFi network.  During this upgrade the security certificates on the radius servers were moved to our InCommon provider.  Although each device connects differently; the iOS (iPhone and iPad) certificate should look like this other devices will have similar notices:






If this message does not appear and you are unable to connect to the wireless network, you may need to turn off wireless on your device and turn it back on to re-establish the connection to your device.  If it still fails, you can try “forgetting” the network from your device and re-connecting.

Detailed instructions for connecting a device to the wireless network can be found at: .

Please check your cellular/wireless mobile devices to avoid unwanted data usage over the cell network.

If you require further assistance, please contact the IT Service Desk:

304.696.3200   (Huntington)
304.746.1969   (Charleston)