WiFi Update 5:00 pm

As of 5:00 pm, we have completed Public Safety, Sorrell Maintenance Building, The Child Development Academy and the DewCo building.  We will begin the Weisberg Engineering Laboratories next. The majority of the campus WiFi is functioning normally but there are still a few Access Points we have to replace.  Many of the common areas within the residence halls are not fully covered.  All residence rooms should have service and should have had service all week but the common areas are scheduled to be replaced with new equipment beginning early next week.

WiFi Update 12:00 pm

The WiFi restoration is continuing to move along steadily.  As of Noon today the Joan C. Edwards Performing Arts Center, the Rec Center, Gullickson Hall, Chris Cline Athletic Complex and Prichard Hall have all been brought back online.  Crews are currently working in Public Safety and Sorrell Maintenance Building.  We will be focusing on the Weisberg Engineering Laboratories, the Child Development Academy, and the DewCo buildings next.

IMPORTANT – Campus MUNet Wireless Service Currently Unavailable

Marshall University Wireless Network services for the Huntington and Regional Campuses are currently offline. The current issue was reported earlier this morning.  IT staff and management are working alongside Cisco, our wireless vendor, to resolve what is reported to be a technical issue in their product.

We do not have an estimate at this time when services will be back online.  Look for further updates to be posted on the News/Alerts section of the Marshall IT main web page https://www.marshall.edu/IT.

Thank you for your patience and we regret any disruption caused by these technical issues.

National Cyber Security Awareness Month Info Table

Interested in how cyber security affects you?

On Tuesday, October 17th, and Thursday, October 19th, from 11a.m.-1p.m. each day, Marshall University’s Information Technology (IT) division will be hosting the Hackers for Charity student group for a National Cyber Security Awareness Month (NCSAM) table in the lobby of the first floor of the Drinko Library and Information Center.  These students will share practical tips on how to improve your personal information security and avoid online threats.


As technology continues to become a large part of our professional and personal lives, it is important to be educated in how to keep private information secure.  We are eager to share with you the resources Marshall University has to not only provide information on the importance of cybersecurity but demonstrate the steps you can take to become more cyber secure in your everyday life.  Additional information regarding weekly topics and resources can be found at www.marshall.edu/it/ncscam/topics

For the month of October, MUIT’s Instagram and Twitter will be posting weekly tips on cybersecurity, follow the hashtag #CyberAware and follow us @MarshallU_IT.

For more information about NCSAM, visit www.staysafeonline.org/ncsam.

Marshall University Information Technology Contact: Crystal Stewart

-Kristin Salustro, MUIT Marketing Intern


MUIT Interns participate in WV Makes Festival


West Virginia Makes Festival- October 6th, 2017

The Robert C. Byrd Institute (RBCI) will be hosting this year’s Fourth Annual West Virginia Makes Festival on Marshall University’s Memorial Student Center Plaza, from 9 a.m. to 2 p.m., this Friday, October 6th, 2017.  This Festival is a celebration of the ingenuity and creativity of makers statewide as well as initiators closer to home.   Marshall University’s Information Technology division will be represented by students in our intern program.

There will be interactive demonstrations given by the interns, including an IT Service Desk queue manager, digital signage providing information on access to available lab computers, cognitive facial recognition, wifi router installation project, and the primer of the IT Chatbot Assistant.  The IT Service desk will soon be able to access MU students’ basic information allowing them to sign in and schedule appointments by simply tapping their MUID.  Visitors to the Drinko Library and Information Center will now be able to track the availability of computers in the building, allowing students to see which devices are accessible on each floor of the library.  A new facial recognition system will be implemented in Drinko to improve security and monitor access to restricted rooms.  In addition, the Marshall website will be premiering an IT Chatbot Assistant to help assist students and staff with various troubleshooting scenarios.

Click for further information on the WV Makes Festival.

Additional information regarding the MUIT TIER Lab and how to become an intern.

Marshall University Information Technology Contact: crystal.stewart@marshall.edu.

-Kristin Salustro, MUIT Marketing Intern

MUIT participating in National Cyber Security Awareness Month (NCSAM)

The Marshall University Information Technology (IT) department is participating in National Cyber Security Awareness Month (NCSAM) to raise awareness of Cyber Security issues. Throughout the month of October, Marshall IT will be sharing information from the national campaign on Twitter, their website and through newsletter articles.



“This is the fifth year in which Marshall IT has participated in national cyber security awareness events,” said Jon Cutler, chief information security officer. “This is another opportunity for our team to share practical advice on information security with our campus community. We know many folks are concerned about online threats. So now we share information about how they can protect not only themselves but also the campus against cyber-criminal activity. We believe you will find each of the weekly topics to be helpful and welcome any feedback in how those messages can be improved.”

National Cyber Security Awareness Month began 14 years ago as a collaborative effort between government and industry to ensure every American has the resources they need to stay safe and secure online. NCSAM is celebrated across the country each October under the leadership of the U.S. Department of Homeland Security and the National Cyber Security Alliance.

Different cybersecurity issues will be addressed each week including basic online safety and security, workplace cybersecurity, recognizing and combating cybercrime, our continuously connected lives and what to do if you are a victim of cyber-crime.

“We know the Marshall campus community has a lot of questions about cyber security. Use of technology is a part of our everyday lives – both professionally and personally,” Cutler said. “Are you concerned when hearing reports in the news of yet another hacker security breach? Does the growing number of smart-devices in our lives put us and others at risk? Participation in National Cyber Security Month provides another opportunity to share a wide variety of resources which will help us gain a better understanding of online security issues and provides some simple steps you can take to protect yourself.”

For more information about NCSAM, visit www.staysafeonline.org/ncsam. You are also invited to follow and use the hashtag #CyberAware on Twitter throughout the month of October.

New Wi-Fi Install Schedule for Residence Halls

Housing and Residence Life is currently working with Marshall University Information Technology (IT) in an effort to expand and strengthen the Wi-Fi coverage in the residence halls.  We have ordered new equipment, which we will begin installing in student rooms later this month.  This equipment will provide each residence hall room with its own in-room Wi-Fi access point. This is in an effort to ensure that each room on campus has a strong and stable connection.  While we had hoped that the in-room Wi-Fi access points would be delivered on-campus over the summer and installed before you arrived, they were unfortunately on backorder from the manufacturer due to their increased demand nationally.  We are excited to say that the in-room access points have just arrived on-campus and are ready to be installed.

Each access point is a small box that will be connected to an Ethernet port that already exists in your room.  The access point will provide you with wireless access and at the bottom of it, there will be three ports for any wired device that you need to connect directly to the Ethernet port. IT will begin work on installing the equipment into rooms over the next two months.  We ask you to be patient as the IT team installs the access points because it will take some time for the units to be configured and installed in each room.

Housing and Residence Life has worked with IT to develop a timeline for the installation.  Please see the information below regarding the dates and times, we will be working in your building.  You are not required to be in your room during the installation process.  We will have a member of the Housing and Residence Life team escorting the IT staff who will make sure that your room is left in the conditions we found it and secure.

In preparation for the installation, we ask that during your building’s time frame that you please move any furniture and/or personal belongings away from your Ethernet port.  This includes anything above or below the port, including wall hangings.  We also ask that you unplug any items from the Ethernet port during the time-frames as well. This will allow IT to quickly complete the work in your room. 


Building Date Time Notes
Wellman (2nd and 1st floors) 9/11/17-9/12/17 10am-3:30pm Start on 2nd and work down to 1st
Willis 9/13/17-9/18/17 10am-3:30pm Start on 4th and work down to 1st  (No work completed on 9/16 or 9/17)
Haymaker 9/19/17-9/22/17 10am-3:30pm Start on 4th and work down to 1st
Twin Towers East 9/18/17-9/21/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Twin Towers West 9/25/17-9/28/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Gibson 10/9/17-10/12/17 10am-11:30am and 1:30pm-3:00pm Start on 4th floor and work down to 1st
Wellman (4th and 3rd floors) 10/16/17-10/19/17 10am-11:30am and 1:30pm-3:00pm 4th and 3rd floors
Buskirk 10/23/17-10/27/17 10am-11:30am and 1:30pm-3:00pm Start on 6th floor and work down to 1st
Holderby 10/30/17-11/2/17 10am-11:30am and 1:30pm-3:00pm Start on 9th and work down to 5th
Holderby 11/6/17-11/9/17 10am-11:30am and 1:30pm-3:00pm Start on 4th and work down to 1st


We do not expect there to be any building internet outages during the installation of the equipment other than the potential momentary drop in connection while your access point is being installed.  After installation, you will still connect to the Wi-Fi though Marshall like before.

If you have any questions, please contact Housing and Residence Life at 304-696-6765.

(email originally sent from HRL on 9/8/17)